Residential Composting FAQs

Our service area is growing! For pickup services, you’ll see if your zip code is in our service area during the signup process.

If you live alone and don’t eat at home much, one 4-gallon bin may be adequate for you. The more people in your house, the higher the likelihood of needing additional bins. You can always upgrade to the premium plan to get up to four 4-gallon bins, if necessary.

We offer two service packages for our residential pickup service: the first for up to two buckets, and the second for up to four buckets. You can sign up for either and modify your membership as necessary. If you have one bin and want two, or three bins and want four, just reach out to us and we’ll leave another at your next pickup!

No–if it fits in the bin, it’s good to go!

We collect once per week. That said, we make it easy for you to skip by replying to your weekly reminder text. We refund you $5 for each collection you skip.

We start collecting at 7:30 a.m. and will typically finish our collecting before 5 p.m.

We assign our subscribers a pickup day based on their location, and we communicate this in your welcome email.

Yes! In fact, we prompt you on your weekly texts to let us know if you want a skip. And we refund you $5 every time you skip. You are ultimately in control of how often we come to your home.

Your experience can be your guide. We recommend putting whatever you have out for your weekly collection. That’s the best way we know to keep it clean and easy! If you think your bin can wait a week, you can skip a collection and earn a $5 refund by replying to your weekly reminder text.

To make sure you don’t miss us, have your bin out by 7:30 a.m. on your scheduled pickup day.

When you sign up, just leave us a note telling us where you want us to collect from. We typically exchange buckets from our subscribers’ front porch, but we can go into backyards upon request, so long as gates are left unlocked and there are no loose pets on the property.

While we try to provide pickups for all our subscribers who live in apartments, our services vary from complex to complex based on our arrangements with management. The more of your neighbors we get to sign up, the better the chances that we can provide pickup, so spread the word!

Typically, you must wait for the following week. Remember, two buckets are the same price as one. For many families, two buckets might be able to cover two weeks’ food waste.

Nope, we will handle everything.

Typically, we do not collect on New Year’s Day, Thanksgiving, or Christmas Day. We clearly communicate with our subscribers by text about their rescheduled day during the holiday weeks.

No problem, just let us know; the first lost or damaged bin is on us!

Pests should not be able to get into the bins because of the airtight lid. Make sure the lid is securely closed when not in use. You may also need to put the bin out for collection more often if you’re regularly skipping pickups. 

For a weekly pickup, odor should not be much of an issue. Your kitchen caddies will keep the food waste from composting for a day or two, and your 4-gallon bucket is airtight. For best results, keep your 4-gallon bin in your house or in your garage, and you will avoid odor problems.

We don’t like to collect extra compost. If you are expecting a larger load, just give us a call to see if we can make arrangements.

We process refunds after the end of each month. For example, if you skip in January, you will see the refund post to your account in February.